Question 1

Over the Festive period

Accepted Answer

PLEASE NOTE: MOST online orders placed after the 18th of December 2024 will not be dispatched until Thursday the 2nd of January 2025. All orders on our return will be dispatched  on a 24 to 48 hour delivery service at no extra expense . This is because we are a small family business with young children; We work hard the whole year around and believe that the festive period is to be spent with our children, Daisy and Gordi the little people who are at the heart of our business. Please note our shop will be open sporadically during this period, some items may be available for you to collect if you wish to do so. However we do NOT hold every item in the shop! Please do give us a call before you set off on your journey! If we did hold it in the shop we would dispatch your item during days the shop is open during the festive period. Contact Victoria on 07946776976 if you would like any further information.

Shop opening hours during the festive period
Monday 16th December - Closed
Tuesday 17th December - 9:30am - 3:45pm
Wednesday 18th December - 9:30am - 2:45pm
Thursday 19th December - 9:30am - 2:45pm
Friday 20th December - 9:30am - 2:45pm
Saturday 21st December - 9am - 4pm
Sunday 22nd December - CLOSED
Monday 23rd December - 10am - 2pm
Christmas Eve - 10am - 4pm (May close early please call us before you visit us 07946776976)
Christmas Day - CLOSED
Boxing Day - CLOSED
Friday 27th December - 1st of January - CLOSED
2nd January 2025 - OPEN AS USUAL

Have a Wonderful time this Christmas & Happy New Year!

Question 2

I want to order an item but need my item right away what should I do?

Accepted Answer

Please get in touch so we can look into this for you. You can contact us via email or phone.

Question 3

Is your website secure

Accepted Answer

Our entire website, including the payment pages, is fully secure. You can see this as there is a black padlock next to the URL. 
When completing your purchase the checkout process also uses Verified by Visa™, Mastercard® Secure Code™, American Express and Clearpay

Question 4

I have seen your furniture range and would like to order it. Would I be considered a 'LOCAL' customer

Accepted Answer

If you are in the below areas you are considered a LOCAL customer:
East Riding of Yorkshire
North Yorkshire
South Yorkshire
West Yorkshire
North Lincolnshire

Question 5

I love my item can I order another?

Accepted Answer

Yes you can order another, you will need to follow the same process as before and complete purchase at the checkout.

Question 6

Do you have a Shop?

Accepted Answer

Yes we do have a store. You will find our store at 70 High Street Wombwell S73 8DA. We do not have all items on display in the store. Please call if coming to see something particular to ensure we have it available for you to view.

Question 7

I want to purchase your items but I don't like ordering online can you help?

Accepted Answer

Yes of course we have two options 
You can visit our store. (70 High Street Wombwell S73 8DA) Here you can pay cash or card.
You can pay cash on delivery if you are a local customer please call us to place your order.
Alternatively we can send you a payment link to complete payment

Question 8

I really like an item but it is out of stock when will it be back in?

Accepted Answer

We aim to get items back in stock ASAP. If you would like to contact us via email or phone we will see if we have a date for you or see if we can find a alternative.

Question 9

Can I cancel my order?

Accepted Answer

Yes you can cancel your order. Please do this within 3 working days of making the order or it will be dispatched. If cancelled after 3 working days we will refund you minus the postal charges.

Question 10

I'm local to you can I come and look at your items before I buy?

Accepted Answer

Yes you can view our items at our store (70 High Street Wombwell S73 8DA) We do not display all items in the store if you would like to view something particular, please contact us before you come just encase it is not available for you to view.

Question 11

I am a business do you offer discounts to businesses

Accepted Answer

Yes we feel it is important to support other small businesses. We will offer a discount on a large orders to other businesses. Please get in touch.

Question 12

Were do you get all your items from?

Accepted Answer

We source our items from credible suppliers both here in the UK and overseas.

Question 13

Can I pay cash on delivery

Accepted Answer

If you are a local customer yes you can pay cash on delivery. Please contact us to place your order.

Question 14

I'm Overseas can I still order?

Accepted Answer

Yes you can order some of our small to medium sized items. Please contact us for a postal quote.

Question 15

Why do you offer furniture to 'LOCAL' customers only?

Accepted Answer

We ONLY offer furniture to our local customers so that we can offer the very best price. When going outside of our local area it makes it very hard to reach a competitive price.

Question 16

I am not a 'LOCAL' customer but would still love to order your furniture

Accepted Answer

Please contact us and we can provide a full quote with shipping costs.
Contact Victoria @ 07946776976

Question 17

Every item is not in stock? Does this mean you dropship?

Accepted Answer

NO we do NOT dropship. We would never use this service for many reasons. 
A. We would not want our customers to waits several weeks to get their items
B. We would never send a item out that we haven't seen ourselves and are happy with the quality of the product!
C. Dropship products are offered at very low prices for two reasons they are coming directly from China and other overseas countries. They are made as cheaply as possible using cheap materials. They make their employees work day and night for very little wage. The employees have no choice but to work these hours to support their families. DaisyandGordi's will take no participation in using any companies that do NOT treat people like human beings!

We ship some items in ourselves from fairtrade establishments and we use UK suppliers that also participate in fairtrade. Yes this does make our prices slightly higher than dropship prices but personally I would always pay a higher price to ensure someone overseas is being treated like fairly.

If we do not hold the item in stock we will collect it from our UK suppliers for you. If we have shipped the item in ourselves and it is currently out of stock this will be shown on our website as OUT OF STOCK we would never allow orders to be taken on this item when we know it will take weeks to get to you.

On rare occasions our website does not update quick enough when we place it as 'out of stock' and orders are taken. On these rare cases we will contact you and immediately refund. If the item is arriving soon we may advise timescales. If you wish to keep your item we will immediately dispatch it when it arrives in stock, but we would only do this is the wait is very small.

There is many online companies that say the item is 'in stock' when it is not! They know it is 'out of stock' but aim to get as many orders as possible without any thought for their customer. Here at DaisyandGordi's we are transparent and would never mislead our customers!

Question 18

I've placed an order with you on Etsy, Ebay Tiktok or Amazon and I've paid more. Why?

Accepted Answer

Hi yes we do sell on other platforms. We do charge more on these platforms because we have to cover their fees. There fees are very high! If you have placed a order with them we can NOT cancel your order or refund the difference as we are still liable for their fees. We do advise that you buy directly with us in future for a lower price as their fees are not implemented in our website prices.

When you buy directly with us you will still receive the same item and a exceptional service from us.

"A House is made of bricks and mortar. Its friends, family and the contents within that make it a home."

PLEASE NOTE: WE ARE NOW ONLINE ONLY
WE SADLY HAVE CLOSED OUR STORE IN WOMBWELL

Frequently asked questions